Position: Development Database Coordinator

Classification: Non-Exempt/Hourly

Reports to: Director of Development

Compensation: $46,000 - $56,000

LISTEN Community Services is a nonprofit organization dedicated to providing vital services and programs that support individuals and families in need. We are passionate about helping our community, and we are looking for a skilled Database Coordinator who shares our vision.

Benefits: Full-time employees are eligible to enroll in the benefits (medical, dental, vision) after 60 days of employment, and 401k after 3 months of employment, with a company match. Employees are also eligible for accrual of Paid Time Off and Paid Holidays.

Position Objectives:

The Development Database is responsible for operating, maintaining, and enhancing the use of LISTEN’s donor database, including gift entry and acknowledgment, queries and reporting, records management and review. This role also supports other communications vital to donor relationships, such as general donor inquiries, honorarium and memorial notifications, and payment questions/issues.

Responsibilities:

Database management:

• Serve as the primary administrator of the LISTEN’s donor database, Little Green Light (LGL), including gift entry, record creation and maintenance, contact reports, and data reporting as requested by senior staff
• Perform routine data auditing, including review of constituent records, groups, addresses, gift attributes, appeal codes, and duplicates, as well as continued clean-up projects of migrated data from Lifeline (LISTEN’s retired donor database)
• Research and troubleshoot donor data discrepancies using White Pages, online searches, or direct contact, to maintain accurate contact information, affiliations, and background notes
• Establish, document, and maintain database best practices and procedures to support long-term database integrity
• Maintain LGL Forms (LISTEN’s online web donation form) to ensure accurate collection of necessary donor data, ensuring form changes adhere to best practices and prioritize user-friendliness
• Facilitate the mapping or data transfer between related information systems, such as Mail Chimp, LGL Forms, Volunteerhub, and Little Green Light
• Create donor data queries/exports, as requested by senior staff, for direct mail appeals, email campaigns, and other communications requiring donor contact information and other relevant data
• Reconcile NCOA reports from Quality Mailing House with existing donor contact records as needed
• Review local obituaries to stay up to date on donors who have passed and update database records accordingly
• Engage in regular LGL and database best practices training to streamline and refine existing processes

Gift processing:

• Perform gift entry for online, recurring, one-time, in-kind, tribute, Facebook, stock, employer matching, and grant donations from individuals, donor-advised funds, businesses and organizations
• Gift processing tasks include data entry, gift and appeal coding, and communicating with Admin Staff who receive, scan, and deposit check, cash, and gift card donations
• Request matching donation disbursements through company websites
• Facilitate online donation reimbursements, recurring donation cancellations, or other issues within the Stripe payment platform
• Ensure gift entry is completed in a timely manner, meeting tax acknowledgment deadlines even during periods of heavy gift volume

Donor relations:

• Create donor acknowledgments/thank you letters, including formatting letters written by the Development Director, integrating templates in Little Green Light for data merge, and reviewing and customizing individual letters. Communicate with the Admin Assistant and Senior Staff who will print, sign, & mail the letters
• Coordinate timely resolution of return-to-sender mailings for development communications
• Maintain accurate and current constituent records that effectively track key contact information, groups and associations, communication preferences, personal background information, solicitation history, and contact reports
• Facilitate yearly tax letters to automatic recurring donors
• Respond to donor inquiries, including problems with checks, credit cards, and recurring gifts, as well as questions regarding how to give by mail, online, or stock donation
• Facilitate honorary and memorial gift notifications, including tribute messages and fundraising updates to honorees or family of deceased
• Review local obituaries to stay up to date on donors who have passed and update Senior staff to facilitate condolence letters as they see fit

Requirements:

• Bachelor’s degree plus 3-5 years’ experience in nonprofit development, or equivalent combination of education and experience
• Experience in stewarding a relational database, establishing donor database best practices, and generating constituent and fundraising reports (preferably in Little Green Light)
• High integrity and confidentiality handling sensitive donor and organizational information
• Excellent attention to detail and ability to work and communicate with both technical and non-technical users
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Demonstrated organizational, time-management, and problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently and be accountable
• A demonstrated commitment to diversity, equity, inclusion and cultural awareness through actions, interactions, and communications with others
• Ability to pass a pre-employment background check

Physical Requirements:
While performing the duties of this job, the employee is frequently required to sit. The employee will occasionally be required to stand, walk, bend and reach. The employee must be able to occasionally lift and / or move items weighing up to 15 pounds. Manual dexterity is required to finger, handle or grasp objects. Must be able to hear, see and talk. Reasonable accommodations may be made to enable individuals with disabilities to perform performance responsibilities.

LISTEN Community Services is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for employment opportunities. If you require reasonable accommodation to complete the application process, please contact (603) 448-4553.

Please note: This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for sponsorship now or in the future.

LISTEN Community Services, founded in 1972, is one of the Upper Valley region's most comprehensive social service organizations. LISTEN provides services and support to meet the critical needs of Upper Valley individuals and families in 26 area communities. At LISTEN we are passionate about helping families and individuals secure the resources that they need to be safe, fed, and housed.